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OUR CUSTOMER REVIEWS
SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
446 ratings and 217 comments received in the last 90 days.
26 March 2025
It's near to my house
26 March 2025
No problems at all. The video again was good in reassuring me that the car had no issues
25 March 2025
Nothing to much trouble for the team
24 March 2025
Friendly, good comms
24 March 2025
Always good service
24 March 2025
Courtesy car was damaged and didn't handle as well as I would have expected. The offer of a video was turned down yet one was still sent through - don't staff listen to customers?
24 March 2025
The staff were professional, welcoming, knowledgeable and after fitting me in, walking in with no appointment were able to sort out my car and keep me on the road.
24 March 2025
.
23 March 2025
Tyres not inflated - simple task / fault to rectify.
23 March 2025
Great job always and workshop manager excellent
23 March 2025
Took a little longer than expected but not moaning at all
22 March 2025
Helped me throughout the experience, very genuine, kind and informative
22 March 2025
Very efficient and helpful specially Lenione
20 March 2025
My service experience was very good. From initial reception through to final settlement after completion of the work everything was handled flawlessly.
20 March 2025
Ok with standard service. I reported an issue to do with how bumps and pot holes seem so harsh on my suspension (the car bangs over bumps). I'm not sure what the issue is, whether shocks, springs, bushes etc. I received no feedback on this at all.
19 March 2025
Excellent excellent staff great service????
19 March 2025
Darren looked everything really well.
19 March 2025
Did what was asked
18 March 2025
Clear honest communication
18 March 2025
I've written to the person provided and not heard anything yet :(
18 March 2025
Fast & efficient but friendly with it.
18 March 2025
At appointment and through to completion was great. Lead up was at times frustrating
17 March 2025
It was a recall
16 March 2025
Everything went as smooth as silk,and great banter with the staff,especially beth.thankyou sycamore.
15 March 2025
Brilliant, Khizer, Martin and Brad delivered an exceptional service throughout my experience.
15 March 2025
Service and MOT were done on time, but I would have had to wait 1 hour to have the car cleaned which was poor - so I had to depart without the clean.
14 March 2025
Very happy. The only small issue was that the MOT was advertised as costing £45. However, there was an additional 'labour' charge of £22. So , actually, the MOT cost £67 - not £45. A bit strange Apart from that the service provided was very good.
13 March 2025
Good service and attentive
12 March 2025
Gave me a car for the time my car was in
12 March 2025
Again, gave this score because there was good communication up to and during the service and no issues on collection.
12 March 2025
Thorough inspection of vehicle including diagnostic tests to find repairs. Customer orientated BMW staff.
12 March 2025
Timing, thoroughness, and whole experience
12 March 2025
Quick and efficient service - friendly service staff
11 March 2025
Very happy with the service
11 March 2025
Branch Did the work , but mistakes made with booking vehicle into different branch to that communicated to myself and poor comms between branches to advise they had completed work (so I recieved a chase phone call from the wrong branch)
11 March 2025
Everything sorted professionally
10 March 2025
All instructions carried out.
10 March 2025
Really good experience, service check was top-notch.
10 March 2025
No effort to build up trust & confidence with customers. I have lost faith because BMW staff do not act with integrity. They don't do as promised and the promise of delivering a professional service appears to be beyond their reach, shocking!
09 March 2025
All went well and for a booked appointment wasn't too long
09 March 2025
Very quick service
09 March 2025
Easy to use and in a convenient place
09 March 2025
Its deserved
08 March 2025
Top marks to Stamford not Peterborough.
08 March 2025
BMW Got my problem Sorted
08 March 2025
The experience is always good.
07 March 2025
It would be useful to book a time/appointment for such a small job like engine oil & microfikter change. Even a.m or p.m would help.
07 March 2025
Arrived prior to service booking time,offered coffee and and was asked as always,did I have any issues with my vehicle. Every thing was done in a timely manner and my designated service colleague informed myself of everything that had taken place.
07 March 2025
The hot chocolate is beautiful
06 March 2025
Very happy and satisfied
06 March 2025
Nothing to fault
05 March 2025
Work was carried out very quickly and happy with the loan car given
05 March 2025
Very well organised and professional service.
04 March 2025
They are extremely busy at the Stamford branch however they did their best to get me seen to as early as possible. I am completely satisfied but I did have to wait a few weeks before they could fit me in which was unavoidable on your behalf
04 March 2025
some information was quite late in advising me, especially health check advise on the car arrived the next day
03 March 2025
Professional service- 5* I did not receive a healthy check video (always received one when I left my car in BMW Servuce, but not last week). A video could be have been evidence of how/when the scratch happened.
03 March 2025
Good communication and very helpful and accommodating.
03 March 2025
Resolving the issue took longer than anticipated but I was provided a courtesy car as my vehicle had to be kept overnight while the issue with the software update was being resolved.
03 March 2025
Connor the young man in the service department was very helpful and nothing was too much trouble What he lacks in experience he makes us for in enthusiastic- it was a pleasure to meet such a nice young man and sycamores and BMW have got a star
02 March 2025
Good.
02 March 2025
Everyone was very helpful
02 March 2025
See above
01 March 2025
Car was sorted at a cheaper price than quoted. Got to be happy with that.
01 March 2025
See above
27 February 2025
Efficient service. I have no complaints about booking in and collecting my car.
27 February 2025
It was quick service once I got seen however my appointment did keep getting rescheduled
26 February 2025
Issued resolved quickly with great communication.
25 February 2025
Waited while our car was being serviced quick service and was advised what the car will need to be done and friendly
24 February 2025
Service by the team at Stamford was excellent but the person at Peterborough who booked the appointment had failed to properly enter it on the system so I was not expected to- luckily someone cancelled and they were able to fit me in the slot
23 February 2025
Excellent responded well to all questions raised and pointed out tyre issues.
23 February 2025
Would have given 5 stars. However, I was charged for screen wash and within a couple of days I have a message that screen wash is low ???
23 February 2025
Kept me informed what was happening
22 February 2025
BMW have fitted a dash cam but it is is an area not wiped by the wipers. It now seems to bmw camera isn't suitable for my bmw!!
22 February 2025
Telephone calls to remind me of the appointment to have the parts replaced free of charge. Lift provided and received telephone call that my car was ready to be picked up. Full video of visual check up and recommendations and courtesy valet.
22 February 2025
Advice given, complimentary wheel and suspension inspection
19 February 2025
Service was completed as promised, at a lower price than quoted
19 February 2025
very helpful
19 February 2025
The guys in workshop great job
19 February 2025
As above.
19 February 2025
I received excellent service with clear and timely communication.
19 February 2025
Completed on time
19 February 2025
Really friendly team. Greeted on arrival and looked after whilst service was carried out.
19 February 2025
Efficient, friendly and great communication
18 February 2025
All staff were very helpful and caring.
18 February 2025
Everything was explained clearly
18 February 2025
Customer service has improved a lot apart from the receptionist
18 February 2025
Poor comms
17 February 2025
Brilliant communication and effort. Although it was Stamford branch.
13 February 2025
Some difficulties getting the service details on the iDrive.
13 February 2025
Organised and very helpful
13 February 2025
Efficient and informative
12 February 2025
My visit was handled efficiently and friendly.
12 February 2025
Easy to book in. Completed in good time. Notified of completion and collected promptly.
12 February 2025
Good communication
12 February 2025
The job took longer than anticipated and I was surprised to be charged £3 to check my tyres
12 February 2025
This was not Peterborough it was Stamford!
12 February 2025
Swift, polite, friendly. And you spotted the MOT was coming up for renewal so did that as well.
12 February 2025
The staff were very welcoming and handled every problem with great care.
11 February 2025
Please see above.
11 February 2025
As above.
11 February 2025
An extremely professional outfit who go out of their way to provide a quality service. A thorough explanation is always given of costs. Accurate quotes can be requested prior to work. I feel confident that all works are being carried out correctly.
11 February 2025
My service was scheduled for 2 hours but took almost twice that long
10 February 2025
We were looked after with thought and courtesy.
10 February 2025
As above
09 February 2025
Difficult to book and no loan car. Note this was Stamford not Peterborough
08 February 2025
Extremely poor especially when we picked our car up the way we was treated as customer was poor
08 February 2025
Quickly serviced; including a good clean inside and out.
08 February 2025
Excellent service from check to collection
08 February 2025
As above
07 February 2025
No complaints. Work carried out well and kept imformed. Great service.
06 February 2025
Initially, we were double booked at Peterborough, so was sent to Stamford. The service here was amazing. Made us forget the initial error. Had nice loan car and top notch customer service
05 February 2025
Everything perfectly arranged by the service department, and work was finished early. A loan car was made available to me and my car was washed before I collected it.
05 February 2025
Positive - service and speed of service were good on the day. I was kept informed of progress via the app. Negative - the hire car I booked turned out not to be available which meant I had to take time off work.
05 February 2025
Everything went to plan
05 February 2025
same as above
05 February 2025
Ok
04 February 2025
Damien Maltby seemed to go above and beyond. He was knowledgeable and had the answers to every question I asked.
04 February 2025
No problems at all
03 February 2025
10
03 February 2025
Always received top service from Sycamore Peterborough, I'll continue to return with that in mind!
03 February 2025
I was v. satisfied however I didn't think it was necessary for the team to remove my SD card from my dashcam. I understand they don't want to be filmed but you can just unplug the camera, the SD card is tiny and wasn't inserted back in properly.
03 February 2025
You have a habit of not doing what I ask for because you assume you are right and do not need to respect my wishes
03 February 2025
Service completed at pre confirmed price. Informative video.
03 February 2025
Helpful, friendly and knowledgeable staff at Stamford branch
03 February 2025
This time, I was quite disappointed to receive a manual loan car, which was uncomfortable for me since. However the service provided was quick and I was able to complete the admin work smoothly.
02 February 2025
Can't fault the service
02 February 2025
All services carried out as agreed within advised timescale.
02 February 2025
Helpful, pleasant staff matching quality of service, I am pleased all round.
02 February 2025
All jobs completed and the vehicle was valeted to a high standard
01 February 2025
Great customer service
01 February 2025
Very happy.
01 February 2025
The entire experience has been smooth and the staff were excellent to look after from checkin to checkout
01 February 2025
Very polite employee.
31 January 2025
Work all completed to a high standard and appreciate complementary car wash
30 January 2025
Always excellent service. Never had any issues.
30 January 2025
Updates throughout the day via app and customer service agent.
30 January 2025
I forgot about appointment and Darren rang me and accommodated my car on the same day even though I was late.
30 January 2025
Top class as usuall
29 January 2025
I am not satisfied with the service received from BMW Peterborough as after service (brake fluid change) still showing that service required on my dashboard. I am not sure if the service has been done or the mechanics forgot to update the service.
28 January 2025
All work was carried out within the timeframe advised. The waiting area was comfortable with everything I needed to carry on with my work whilst I waited.
28 January 2025
Very friendly service, Jack and Khizer went above and beyond to ensure we were happy.
28 January 2025
Did everything that was expected
27 January 2025
You did what you said you would do
27 January 2025
Shame you didn't wash the car, would have been a full score otherwise.
27 January 2025
Always a detailed inspection that provides confidence in work carried out
26 January 2025
Service items and airbag were booked in and all done as agreed. Beth our service advisor collected and dropped off our car from our home which was very kind of her.
26 January 2025
My car needed transmission oil change which was completed faster than they had anticipated
26 January 2025
The work done was very good but I booked my car in a month in advance so I could have a courtesy car but they confirmed that and did not have one for me on the day which caused me problems
26 January 2025
Although booking the car in for repairs and the fault being diagnosed was great, waiting 2 weeks for my vehicle seemed a long time. I believe it was a parts problem and even though a replacement car was given it did seem a while for the part to arriv
26 January 2025
Great interaction by the service team and appreciated the updates on the progress of my vehicle.
25 January 2025
Accommodating and supportive in catering to my needs.
25 January 2025
Consistent high level of customer service
25 January 2025
It was Sycamore Stamford, not Peterborough
25 January 2025
Excellent
24 January 2025
Service was done OK Pricing a bit high compared to other garages, for a Brake fluid change.
24 January 2025
Staff extremely professional.
23 January 2025
Excellent customer service
22 January 2025
Again nothing resolved
20 January 2025
Easy to book, great customer service.
20 January 2025
Very easy to deal with and friendly and knowledgeable.
20 January 2025
It was Sycamore Stamford. Sycamore Stamford are very efficient, courteous & professional.
19 January 2025
A positive attitude and professional
19 January 2025
Very good service and friendly staff
19 January 2025
Excellent service
18 January 2025
Were able to sort all issues at first visit.
18 January 2025
Incomplete due to BMW error. Have to go again.
18 January 2025
Beth was helpful and tried to resolve my issues but overall, BMW isn't a supplier I'd use in the future.
18 January 2025
I was very satisfied from the moment I dropped my car off to the moment I picked it up I was kept informed of the progress
18 January 2025
Excellent service, car very thoroughly cleaned, albeit misse out the boot. Very good courtesy car
18 January 2025
Overall it was a good experience.
17 January 2025
Very
15 January 2025
There were not any problems
15 January 2025
Very satisfied
15 January 2025
The steps taken to make it seamless is fantastic.
15 January 2025
Always polite and professional service
15 January 2025
I could not have expected more.
15 January 2025
Service is good or at least car is running fine
15 January 2025
The workers deserve it
14 January 2025
Very efficient, polite and knowledgeable staff.
14 January 2025
Car wash was not too good
14 January 2025
Sycamore is aways a top shelf car dealer. Service by its staff is excellent always making you feel treated with courtesy and respect. On the vehicle side , again the service is first class providing good feedback on the condition on one's vehicle.
14 January 2025
Really knowledgeable and helpful team at Sycamore Stamford. Looked after me very well. Thank you.
14 January 2025
People we're helpful and answered all my questions and we're very knowledgeable.
14 January 2025
Excellent customer experience
14 January 2025
Support provided by BMW Peterborough exceptional. Could not ask for better.
14 January 2025
Staff were efficient and very accommodating. No waiting at a desk for ages like you get at some other dealers. Leonie was great.
13 January 2025
Very caring team who did their best with issues to both resolve and communicate.
13 January 2025
Good Comms and polite staff.
12 January 2025
Service was thorough and prompt
12 January 2025
All very good
12 January 2025
Great experience from a friendly team.
10 January 2025
I was kept upto date with everything
10 January 2025
Good service from staff
09 January 2025
A repeat of the above comments - for me this wasn't a great experience. I booked the car in, listened to a lengthy induction type conversation about warranty, loan cars, hourly rate for work, vehicle health check, the need to bring my driving license
09 January 2025
My service was efficient and completed quickly. Which was important for me as I could not leave the vehicle and return without having to arrange transport.
08 January 2025
Fast and efficient and competitively priced
07 January 2025
Good service.
06 January 2025
After the EGR valve change I only got 470mpg where as before I was getting 550mpg
06 January 2025
Car was washed
06 January 2025
Now only on a level with other bands. Was previously superior.
06 January 2025
Kept me informed and even did M.O.T at short notice. Returned vehicle to me when they said they would.
05 January 2025
All the staff were helpful, knowledgeable and supportive with the fact we had traveled a fair distance and were waiting in Stamford to collect our car
27 March 2025
It's very useful for me to have a loan car and you sort that out with no fuss. Thank you.